Frequently Asked Questions
Answers to common questions about pallets and our services
Get Your Quote Today!
FREE DELIVERY
Complimentary delivery service for all orders of 50+ pallets within Miami-Dade County
Request your free quote now!
General Pallet Questions
What is the most common pallet size?
The 48x40 inch pallet is by far the most common in North America, representing approximately 35% of all pallets in circulation. This size was standardized by the Grocery Manufacturers Association and fits efficiently in truck trailers, warehouse racking, and fits through standard doorways. The second most common is the 48x48 inch square pallet used in drums, automotive, and telecommunications. Internationally, the 1200x800mm EUR pallet dominates European logistics. If you're unsure what size you need, 48x40 is the safest choice for compatibility with equipment and facilities.
How much weight can a pallet hold?
Standard wood pallets typically support 3,000-4,500 lbs of evenly distributed static load (sitting on ground). Dynamic load capacity (being moved by forklift) is usually 2,000-2,500 lbs. Racking capacity (supported only at edges) is typically 1,500-2,000 lbs depending on rack beam spacing and pallet construction. However, capacity varies significantly based on pallet construction, wood quality, condition, and load distribution. Always verify capacity requirements with supplier. Overloading causes safety hazards, product damage, and pallet failure. We can engineer custom pallets for heavier loads up to 10,000+ lbs when needed.
What is the difference between a skid and a pallet?
Technically, a skid has no bottom deck boards - just a top deck mounted on runners or stringers. A pallet has both top and bottom deck boards. In practice, the terms are often used interchangeably and "pallet" has become the common term for both. True skids are less common today but still used in some manufacturing applications where bottom deck boards aren't needed. The bottom deck on pallets provides stability, protects products from ground moisture, and allows four-way entry for pallet jacks. Unless you have specific reason to use skids, pallets are more versatile.
How long do wood pallets last?
With proper handling and storage, quality wood pallets last 5-10 years in typical warehouse environments. Pallets used gently in clean, dry conditions can last even longer. Hard use in rough environments, weather exposure, or heavy loads shortens lifespan to 2-3 years. A single pallet typically makes 10-15 trips through supply chain before damage requires repair. After repair, pallets can be used many additional years. Total lifespan depends greatly on application, handling practices, and maintenance. Proper care and timely repairs dramatically extend pallet investment value.
What is a heat-treated pallet?
Heat treatment is a process that heats wood to 56°C (133°F) core temperature for minimum 30 minutes, killing insects, larvae, and plant diseases. Required by ISPM 15 international standards for wood packaging materials crossing borders. Prevents invasive species spread between countries. Heat-treated pallets receive official stamp showing treatment compliance. Over 180 countries require heat treatment for imported wood packaging. Chemical fumigation (methyl bromide) is alternative but being phased out due to environmental concerns. All our export pallets meet ISPM 15 requirements with proper heat treatment and certification.
Should I buy new or used pallets?
Used pallets cost 50-70% less than new pallets and perform perfectly for most applications. If pallets are structurally sound with no broken boards or damaged components, used pallets are excellent value. Choose new pallets for: clean room environments, food contact applications requiring pristine condition, export where appearance matters, or when you need precise specifications and consistency. Choose used/recycled for: warehouse storage, industrial applications, one-way shipping, or when volume discounts matter more than appearance. We inspect all used pallets to ensure quality and safety. Most customers find Grade A or Grade B used pallets meet needs at significant cost savings.
Service Questions
Do you deliver pallets?
Yes, we provide delivery throughout Miami-Dade, Broward, and Palm Beach counties. Free delivery available for orders meeting minimum quantity (typically 50+ pallets depending on location). Smaller orders can be delivered for reasonable fee based on distance. We offer scheduled deliveries to accommodate your receiving hours and dock availability. Rush delivery available for urgent needs. Delivery trucks equipped with forklifts for unloading if your facility lacks loading equipment. We can also arrange freight delivery anywhere in Florida or nationwide for large orders. Contact us for delivery quote to your specific location.
What is your minimum order quantity?
No minimum for pickup orders - buy as few as one pallet if needed. For delivery orders, minimum is typically 25-50 pallets depending on location to make delivery economically feasible. However, we work with customers of all sizes and can often accommodate smaller delivered orders if scheduled with other nearby deliveries. Large customers may establish standing orders with regular scheduled deliveries of any quantity. For custom manufacturing, minimums are typically 100-200 pallets depending on specifications. Contact us to discuss your specific quantity needs - we aim to be flexible and serve businesses of all sizes.
How quickly can you supply pallets?
Standard sizes in stock quantities typically available same-day or next-day. We maintain inventory of most common sizes and grades for immediate availability. Used pallets can often be supplied within hours for urgent needs. New pallet orders requiring manufacturing typically 3-5 business days depending on quantity and specifications. Heat-treated pallets add 2-3 days for treatment and certification. Custom pallets require 2-3 weeks for engineering, material sourcing, and manufacturing. Rush service available for premium when urgency justifies expedited processing. Large ongoing programs can establish consignment inventory at your facility for just-in-time availability.
Do you buy used pallets?
Yes, we purchase used pallets in any condition and any quantity. We pay competitive prices based on pallet size, type, condition, and quantity. Repairable pallets command higher prices than damaged pallets suitable only for recycling. We provide pickup service for large quantities. Many customers establish ongoing programs where we regularly collect used pallets and provide credit toward purchases of refurbished or new pallets. This turns pallet disposal cost into revenue while supporting sustainability. Even severely damaged pallets have value as recycling material. Contact us for current buying prices for your specific pallets.
Can you repair our existing pallets?
Absolutely - pallet repair is core service that saves customers money while extending pallet life. We repair damaged pallets to structural soundness and functionality. Replace broken deck boards, stringers, blocks, or other damaged components. Re-nail loose boards and tighten construction. Repair typically costs 40-60% less than buying replacement pallets. We offer pickup repair service - collect damaged pallets, repair at our facility, and return them to you. Turnaround typically 1-2 weeks depending on volume. On-site repair available for large facilities with high volumes. Repair programs are excellent sustainability initiative that reduces waste while cutting costs.
What areas do you service?
Primary service area includes Miami-Dade, Broward, and Palm Beach counties where we provide delivery, pickup, and full service. We regularly serve customers throughout South Florida including Keys, Fort Myers, and Treasure Coast. Delivery available throughout Florida for larger orders. We can arrange freight shipping nationwide for customers needing pallets anywhere in United States. Export pallets can be delivered to Miami port facilities for ocean freight or air cargo facilities for international shipments. Our location in Miami provides excellent access to Latin American and Caribbean markets. Contact us regardless of location - we find solutions for customers anywhere.
Technical Questions
What is a stringer pallet vs block pallet?
Stringer pallets use 2x4 boards (stringers) running length of pallet to support deck boards. Most common and economical design. Typically allows 2-way entry (forks enter from two opposite sides) though notched stringers enable partial 4-way entry. Block pallets use blocks (solid wood or plywood) at corners and edges to support deck boards, with additional deck boards (stringers) between blocks. Allows true 4-way entry from any side. Generally stronger and more durable but more expensive. Block pallets better for racking applications. Stringer pallets fine for most warehouse and transportation uses. Choice depends on handling equipment, application requirements, and budget.
What is pallet grade classification?
Pallet grading classifies used pallet condition: Grade A (Premium) - like new appearance, no repairs, all original components, light use only. Grade B (Standard) - minor repairs acceptable, tight construction, good appearance, suitable for visible applications. Grade C (Utility) - heavier use and repairs, functional but cosmetically imperfect, suitable for warehouse use where appearance not important. Recycled/Remanufactured - built from reclaimed lumber, may mix wood types, serviceable but varied appearance. Cull - damaged pallets suitable only for parts or recycling material. Grading is somewhat subjective and varies by supplier. We clearly define our grades so customers know exactly what to expect at each price point.
What wood types are used for pallets?
Hardwoods (oak, maple, hickory) provide maximum strength and durability for heavy-duty applications and maximum reuse cycles. More expensive but longer lasting. Softwoods (pine, fir, spruce) offer good strength at lower cost, suitable for most applications. Southern yellow pine is popular for strength-to-cost balance. Mixed hardwood pallets use various hardwood species depending on lumber availability. Engineered options include plywood and oriented strand board (OSB) for specific applications. Wood selection balances load requirements, budget, weight considerations, and application. We recommend appropriate wood type based on your specific needs and help optimize performance-to-cost ratio for your application.
Do you offer plastic or metal pallets?
We primarily focus on wood pallets but can source plastic and metal pallets for customers requiring them. Plastic pallets ideal for food/pharmaceutical industries requiring easy cleaning, pharmaceutical applications needing consistent weight, export avoiding ISPM 15 requirements, or environments where wood unsuitable. Metal pallets used for extreme durability in harsh environments, fire safety requirements, or very heavy loads. However, plastic and metal cost 3-10x more than wood pallets. Most applications work perfectly with wood at fraction of cost. We help evaluate whether premium pallet materials justify additional expense for your specific application or if wood pallets provide better value.
How do I calculate how many pallets I need?
Calculate based on: 1) Products shipped per day/week/month, 2) Quantity per pallet, 3) Average days in transit, 4) Safety stock buffer. Example: Ship 1,000 units/week, 50 units per pallet = 20 pallets shipped weekly. If 2-week transit time and you need pallets back, need 40 pallets in circulation. Add 25-30% safety stock = 50-52 pallets minimum. Also factor pallets in warehouse storage. Consider seasonal peaks requiring more capacity. For returnable pallet programs, calculate pool size based on circulation time. We help customers model their pallet requirements and optimize fleet sizing to avoid shortages while minimizing idle inventory investment.
What are GMA pallet specifications?
GMA (Grocery Manufacturers Association, now Consumer Brands) standard defines 48x40 inch pallet construction: stringer design with 7 top deck boards and 5 bottom boards. Specific board dimensions, nail patterns, and construction methods specified. Must support 2,500 lbs distributed load. Stringers measure 48 inches long. Deck boards are 40 inches long, 3.5 inches wide. Bottom deck boards include lead boards at each end. Specified nail sizes and patterns ensure structural integrity. GMA specification ensures compatibility across retail supply chain with consistent dimensions, entry clearances, and load capacity. Most common pallet specification in North America, recognized and accepted throughout retail and grocery industries.
Pricing and Payment
How much do pallets cost?
Pricing varies significantly based on pallet type, size, quantity, and condition. Used Grade B 48x40 pallets typically $8-15 each. New 48x40 pallets $20-30 depending on construction quality. Heat-treated pallets add $3-5 for treatment and certification. Custom sizes and specifications vary based on material and construction requirements. Plastic pallets $40-150+ depending on design. Larger quantities receive volume discounts. Prices fluctuate based on lumber costs and market demand. We provide detailed quotes based on your specific requirements. Many customers find cost per use more meaningful than purchase price - repairable pallets may cost more initially but provide lower total cost through extended service life.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, company checks, wire transfers, and ACH payments. Established commercial customers can apply for net-30 payment terms with approved credit application. Cash accepted for pickup orders. For large orders, we can arrange financing options or progress payments. Purchase orders accepted from established accounts. We invoice promptly with clear itemization of products and services. Online payment portal available for convenient account management. Contactless payment options available. We work with purchasing and accounts payable departments to facilitate smooth payment processing through your existing systems.
Do you offer volume discounts?
Yes, substantial volume discounts available for larger quantities. Pricing typically breaks at 100, 250, 500, and 1,000+ units with significant per-unit savings at each tier. Truckload quantities (400-500 pallets depending on size) receive best pricing. Customers with ongoing regular orders can establish contract pricing that locks favorable rates regardless of order size. Annual purchase agreements provide predictable pricing and priority inventory allocation. Even medium-volume users (50-100 pallets monthly) see meaningful savings over smaller quantity pricing. We reward customer loyalty and volume commitment with pricing that reflects reduced handling and administrative costs. Request quote for your specific volume to see available discounts.
Can I get a quote?
Absolutely - we provide free detailed quotes with no obligation. Complete our contact form with specifications (size, quantity, new/used, any special requirements) and we'll respond same business day with pricing. Call us for immediate phone quote during business hours. Email detailed requirements for complex custom orders requiring engineering review. Quotes include per-unit pricing, quantity discounts, delivery charges if applicable, and lead time estimates. Quotes valid 30 days or until lumber market changes significantly. We explain options and alternatives to help optimize value. Once you approve quote, we lock pricing and schedule production or delivery. No hidden fees or surprise charges - quote price is final price you pay.
Delivery Questions
What is your delivery area?
Primary service area includes Miami-Dade, Broward, and Palm Beach counties where we provide regular delivery service. We also serve Florida Keys, Treasure Coast, and Southwest Florida with scheduled deliveries. Extended service available throughout Florida and nationwide shipping can be arranged for larger orders. Free delivery typically available within primary service area for orders meeting minimum quantity. Delivery to more distant locations may have minimum order requirements or delivery fees. Contact us with your specific location and we'll provide delivery options, lead times, and costs. Our Miami location provides excellent access throughout South Florida making us convenient supplier for regional businesses.
How long does delivery take?
Standard delivery within primary service area typically 1-3 business days depending on location and current schedule. Same-day delivery available in Miami-Dade and parts of Broward for emergency situations. Next-day delivery possible for rush orders placed early in day. More distant locations like Keys or Southwest Florida typically 2-5 days. Custom orders require 2-4 weeks for manufacturing plus delivery time. We provide delivery date estimates when you order and keep you informed of any schedule changes. Seasonal demand affects lead times - advance planning recommended during peak periods. Pickup orders available same-day for in-stock items at our facility.
Do you deliver on weekends?
Weekend delivery available for special circumstances or large orders by arrangement. Standard delivery Monday-Friday during normal business hours. Saturday delivery possible with advance scheduling and may incur additional fee. Sunday delivery extremely rare and only for true emergencies. Most customers find weekday delivery sufficient for their needs. If your facility only receives on weekends due to operational schedule, contact us to discuss options. We work to accommodate customer requirements when possible. After-hours delivery during weekdays also available by special arrangement for facilities with specific receiving schedules or constraints.
What if no one is available to receive delivery?
We require someone available to receive delivery and sign for pallet receipt. Cannot leave pallets unattended without recipient confirmation. If facility will be closed during scheduled delivery window, please notify us to reschedule. Repeated missed deliveries may result in redelivery fees. For ongoing orders, some customers arrange for us to have gate codes or access information enabling delivery when regular staff unavailable. This requires advance arrangement and approval from your management. Clear communication about receiving capabilities prevents delivery problems. We call ahead before arrival to ensure recipient ready and available.
Can you deliver to residential address?
Yes, residential delivery available though typically for business-related orders. Residential deliveries may incur additional delivery fee due to access challenges and time requirements. Our trucks are commercial vehicles that may have difficulty in some residential neighborhoods with narrow streets, low-hanging trees, or tight turns. Notify us if residential delivery needed so we can plan appropriately and bring suitable vehicle. Customer typically needs forklift or assistance unloading since our drivers cannot leave truck and pallets unattended. For small quantities, pickup at our facility may be more practical than residential delivery. We work with customers to find solutions that work for their situation.
What about special delivery requirements?
We accommodate special requirements like inside delivery beyond loading dock, specific dock door assignments, security procedures, appointment times, or delivery to multiple locations within facility. Advance notice of special requirements essential for planning and proper execution. Additional fees may apply for services beyond standard dock delivery. Lift gate service available for facilities without loading dock. Specialized equipment can be arranged for challenging access situations. Time-critical deliveries can be prioritized when schedule demands. Communicate any special needs when ordering so we arrive prepared with appropriate equipment and information. Our goal is successful delivery meeting your requirements.
Quality Questions
What if pallets arrive damaged?
Inspect pallets upon delivery and note any damage on delivery receipt. Driver will document condition issues observed at delivery. Damaged pallets replaced or credited promptly. Concealed damage discovered after delivery should be reported within 24 hours with photos. We stand behind our products and resolve quality issues quickly. Our careful loading and securing procedures minimize transport damage risk. Quality control before shipment catches most issues before pallets leave our facility. In rare cases where damage occurs, we make it right without hassle. Customer satisfaction and product quality are priorities we take seriously.
Can I inspect pallets before delivery?
Yes, customers welcome to inspect pallets at our facility before delivery or purchase. Seeing actual pallet grades helps set expectations and ensure satisfaction. For large orders, inspection before loading gives opportunity to verify grade and condition. Inspections typically by appointment to ensure pallets staged and accessible. Cannot inspect custom or special orders during manufacturing but can review samples or prototypes before production. For standard inventory, inspection ensures you understand what grade means and get exactly what you expect. We prefer informed, satisfied customers to surprises after delivery. Clear communication and inspection opportunity prevent misunderstandings.
Do you guarantee pallet quality?
Yes, we guarantee pallets meet specifications agreed upon at time of order. Pallets must be structurally sound and safe for intended use. If pallets fail to meet committed specifications or have defects, we replace or refund promptly. Grade classifications have some subjectivity but we clearly define what each grade means. If you're not satisfied with quality, we work to make it right. Our reputation built on consistent quality and customer satisfaction. Standing behind our products essential to long-term customer relationships. Quality issues addressed quickly and fairly every time. We want your repeat business which requires delivering promised quality consistently.
What load capacity do pallets support?
Load capacity depends on pallet construction, wood type, and condition. Standard 48x40 GMA pallets typically support 2,500 lbs distributed load. Heavy-duty construction supports higher capacities. Static loads (pallet on ground) highest capacity. Dynamic loads (forklift handling) typically 60% of static. Racking loads (pallet supported only at edges) lowest capacity, often 50% of static or less. We can provide capacity specifications for specific pallets. For critical applications, load testing available. Never exceed recommended capacity - overloading causes dangerous failures. Custom pallets can be engineered for specific capacity requirements. Consult us about capacity needs for proper pallet selection.
Are your pallets safe for food products?
New pallets and properly cleaned used pallets appropriate for food contact depending on regulations. Pallets not directly contacting food typically acceptable in food facilities. Some food applications require new pallets only due to contamination prevention requirements. Plastic pallets ideal for food contact requiring frequent cleaning and sanitization. We provide pallets suitable for food industry and can recommend appropriate options based on specific application. Cannot guarantee used pallets free from previous contents - if concerned, specify new pallets for food use. Heat treatment for ISPM 15 compliance does not make pallets food-safe - separate consideration. Consult food safety specialist about pallet requirements for your specific products and processes.
Do pallets come with certifications?
Heat-treated pallets receive ISPM 15 certification stamp proving treatment compliance. Load testing certifications available for custom pallets if required. Standard used pallets typically do not include formal certifications. New pallets manufactured to industry standards but unless specifically requested, certification documents not provided. For applications requiring certifications (aerospace, automotive, pharmaceutical), inform us when ordering so proper documentation provided. Some industries require specific certifications or compliance documentation - communicate requirements upfront. We can obtain certifications when needed but may affect pricing and lead time. Standard warehouse and shipping pallets typically do not require formal certification beyond ISPM 15 for exports.
Order Questions
How do I place an order?
Call us during business hours for immediate phone orders. Complete contact form on website with requirements and we'll call you to finalize order. Email detailed requirements for complex orders. For regular customers, purchase orders accepted. First-time customers may require payment in advance or COD. Established accounts can order through phone, email, or online portal. We confirm all orders with specifications, pricing, delivery date, and payment terms. Keep order confirmation for your records. For recurring needs, we can establish regular delivery schedules eliminating need for repeated ordering. Our responsive service makes ordering easy and convenient.
Can I cancel or change my order?
Orders can be cancelled or modified before production begins or shipment prepared. Contact us immediately if you need to change order. Standard stock orders usually can be changed until preparation begins. Custom orders may not be cancellable once production started since built to your specifications. Delivery date changes accommodated when possible - advance notice appreciated. Quantity increases usually no problem if inventory available. Quantity decreases may not be possible once pallets allocated and prepared. Open communication about any changes ensures best outcome. We understand business needs change and work with customers when possible. Earlier notification of changes makes accommodation easier.
Do you have minimum order quantities?
No minimum for pickup orders at our facility - buy what you need. Delivery orders typically require 25-50 pallet minimum depending on location to justify delivery cost. Free delivery minimums usually 50+ pallets in primary service area. Custom manufacturing minimums typically 100-200 pallets depending on specifications and tooling required. We work with small businesses and accommodate smaller orders when possible. Regular customers may have lower minimums due to established relationship. Very small quantity needs sometimes better served by pickup to avoid delivery charges. Consolidating orders to larger quantities when possible provides better pricing and service. Contact us regardless of quantity - we'll find solution.
What if I need pallets urgently?
Same-day service available for in-stock standard sizes in Miami-Dade area for true emergencies. Rush delivery typically requires premium fee but gets pallets to you quickly. Next-day service throughout South Florida for urgent needs. For custom or special orders, fastest possible turnaround arranged but still requires manufacturing time. Keep emergency contact information handy for after-hours urgent needs. We understand production can't stop for lack of pallets. Our large inventory means most urgent needs can be met quickly. Communication is key - explain urgency and we prioritize accordingly. Most emergency situations resolved within hours, not days.
Can you provide recurring deliveries?
Yes, scheduled recurring deliveries ideal for regular pallet needs. Weekly, bi-weekly, or monthly deliveries on predetermined schedule. We monitor your inventory levels and deliver automatically. Contract pricing provides stability and predictable costs. Priority allocation ensures inventory available when you need it. Recurring schedule adjusted seasonally or as needs change. Consignment programs available for high-volume users. Automatic ordering eliminates administrative burden and ensures you never run short. Recurring delivery programs popular with manufacturers and distributors having consistent pallet consumption. Contact us to establish schedule meeting your operational requirements and budget.
What information do you need to quote custom pallets?
For custom pallet quotes, provide: required dimensions (length, width, height), load capacity needed (static, dynamic, racking), quantity required, wood species preference if any, any special features (drainage holes, notching, reinforcement), intended use/application, handling equipment types, any industry standards or certifications required, timeline/urgency, and budget parameters. More detail enables more accurate quote. Photos or drawings of current pallets or products help understand requirements. We can also recommend specifications based on described application. Our engineering team develops optimal design meeting needs at competitive pricing. Detailed information upfront prevents misunderstandings and ensures quoted pallets perform as needed.
Payment Questions
Do you offer terms or credit accounts?
Established commercial customers can apply for net-30 terms with approved credit application. Credit application requires business references, bank information, and credit check. Terms offered based on creditworthiness and projected purchase volume. New customers typically pay in advance or COD until relationship established. After successful initial transactions, terms can be requested. Terms simplify purchasing and payment processes for regular customers. We understand business cash flow considerations and work with qualified customers. Monthly statements provided for account customers. Late payment may result in terms suspension. Responsible account management maintains favorable terms status.
Are deposits required for custom orders?
Custom orders typically require 50% deposit before production begins. Deposit protects both parties - you secure production slot, we ensure commitment before investing in custom manufacturing. Balance due upon completion before delivery. For very large custom orders, payment schedule can be negotiated matching project milestones. Standard stock orders generally do not require deposits except for very large quantities. First-time customers ordering custom pallets usually require full payment or substantial deposit. Established accounts may not require deposit depending on relationship and order size. Custom orders cannot be sold to other customers if cancelled, justifying deposit requirement. Protects our investment in custom manufacturing for your specific needs.
Do prices include delivery?
Pricing quotes specify whether delivery included or additional charge. Orders meeting free delivery minimums within primary service area include delivery in quoted price. Smaller orders or distant locations typically have separate delivery charge clearly stated. Custom quotes include all costs so no surprises. We're transparent about delivery costs upfront. Pickup orders never include delivery charge. For recurring orders, delivery typically included in negotiated pricing. Volume customers often qualify for free delivery at lower minimums. Know your total cost before committing to order. Request delivered pricing quote so you understand complete cost including transportation.
How do I pay for my order?
Credit card payments processed securely over phone or through online portal. ACH bank transfers arranged for large orders. Wire transfer information provided upon request. Checks accepted from established accounts. Cash payments accepted for pickup orders. Payment due upon delivery unless terms approved. We provide invoices clearly itemizing all charges. Credit card processing fees may apply on very large orders - ask about alternative payment methods for savings. Multiple payment options provide flexibility for your accounting procedures. Payment receipts provided immediately for record-keeping. Questions about payment options addressed during order process.
Service Questions
What are your business hours?
Office hours Monday-Friday 8am-5pm Eastern Time. Pickup available during business hours by appointment. After-hours deliveries can be arranged for special situations. Weekend service limited to pre-scheduled deliveries or emergencies by arrangement. Voicemail checked regularly - leave detailed message for callback. Email inquiries answered during business hours, usually within few hours. Emergency contact information provided to established customers for true urgent after-hours situations. Holiday schedule posted in advance. Planning ahead for weekend or holiday needs recommended since limited services available. Our standard business hours accommodate most customer needs.
Do you sell to residential customers or businesses only?
We serve both businesses and residential customers though most customers are commercial. Residential customers welcome for projects, storage, DIY applications, or business operated from home. Same products and service available regardless of customer type. Residential delivery may have additional fees due to access challenges. Small quantity pickup option often practical for residential customers. We don't discriminate based on customer type - everyone receives professional service and quality products. Residential customers may want to specify new or premium grade pallets for appearance. Whatever your pallet needs, we're happy to help. Quantity requirements same whether business or residential.
Can you help me determine what pallets I need?
Absolutely - our experienced team helps customers select appropriate pallets for their application. Describe your products, weights, handling equipment, storage methods, and any special requirements. We recommend size, type, grade, and quantity based on your situation. Technical guidance ensures you buy right pallets avoiding costly mistakes. Free consultation - no obligation. We want you satisfied with pallets that perform properly. Years of industry experience help match customers with optimal pallet solutions. Questions about wood species, load capacity, or features answered completely. We're pallet experts happy to share knowledge. Making informed decisions prevents problems and saves money.
Do you provide references or examples of your work?
Yes, we can provide references from satisfied customers in similar industries or applications. Customer testimonials available on website and by request. For custom pallet projects, examples of previous similar work can be shared. Many customers appreciate seeing examples before committing to purchase. References verify our quality and service claims. Established reputation in South Florida pallet industry speaks for itself. Long-term customers testament to our quality and reliability. New customers encouraged to request references if helpful for decision making. We're confident our references demonstrate why customers choose us and continue buying from us. Nothing speaks louder than satisfied customer recommendations.
Still Have Questions?
Can't find the answer you're looking for? Our knowledgeable team is ready to help with any questions about pallets, our services, or your specific application requirements.
Contact us by phone, email, or using the form on this page. We respond to all inquiries promptly and provide expert guidance to ensure you get exactly what you need.
Additional FAQ Insights
Can I buy and sell pallets in one trip?
Yes, we can load purchased pallets and take back scrap during the same visit.
Do you store pallets for peak season?
We can hold prepaid inventory and release it on a schedule to free up your space.
Are financing options available?
Approved customers can receive net terms or financing for large pallet pools.
Will you help with pallet audits?
Our team performs on-site counts and condition grading with full reports.
Do you stock specialty pallets year-round?
Export, plastic, and custom pallets are forecasted and kept on hand even during busy seasons.
Can you support government contracts?
We maintain the registrations and documentation required for public-sector work.
How do I update account contacts?
Email customer care with new names, numbers, or billing addresses and we will update records.
What sustainability metrics can you share?
We provide recycling tonnage, repair ratios, and carbon savings for your reports.
Do you train warehouse teams?
Yes, we host on-site sessions covering pallet inspection, stacking, and safe handling.
When should I book seasonal surges?
Give us at least four weeks lead time so we can stage inventory and transportation.